Privacy Policy

Privacy Policy

This Privacy Policy describes how Label Y (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you use our services, make a purchase on label-y.nl (the “Site”) or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “you” mean the user of the Services, whether you are a customer, a website visitor, or other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect personal information about you from various sources as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and enforce the Services, our rights, and the rights protect or defend our users or others.

What personal information we collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information that you provide to us directly through our Services may include:

  • Basic contact information, including your name, address, telephone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, telephone number.
  • Account information including your username, password, security questions.
  • Store information including the items you view, add to your cart, or add to your wish list.
  • Customer service information including the information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services require you to provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect via cookies

We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device and browser information, network connection information, your IP address, and other information relating to your interactions with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment and provide you with the products or services you requested, to fulfill our agreement with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels , web beacons, software developer kits, third party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.

How we use your personal information

  • Deliver products and services . We use your personal information to provide you with the Services to perform our agreement with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and enabling you to post reviews.
  • Marketing and Advertising . We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and to serve you advertisements for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites.
  • Security and Fraud Prevention . We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you . We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interests to be responsive to you, provide you with effective services and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies . We use Cookies to power and improve our Site and our Services (including remembering your actions and preferences), to perform analytics and better understand user interactions with the Services (in our legitimate interest to improve manage, improve and optimize services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertisements on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or refuse Cookies through your browser settings. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to function incorrectly or become unavailable. In addition, blocking Cookies cannot completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:

  • With suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
  • When you ask us to disclose certain information to third parties, for example to ship your products or through your use of social media widgets or login integrations, with your permission.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect the Services, our rights, and the rights of protect or defend our users or others.

In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked *) about users for the purposes set out in "How we collect and use your personal information" and "How we disclose personal information ":

Categories:

  • Identifiers such as basic contact information and certain order and account information
  • Commercial information such as order information, store information and customer service information
  • Internet or other similar network activity, such as Usage Data

Categories of recipients:

  • Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer service partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information in the last 12 months to conduct advertising and marketing activities as follows:

Category of personal information:

  • Identifiers such as basic contact information and certain order and account information
  • Commercial information such as details of purchased products or services and store information
  • Internet or other similar network activity, such as Usage Data

Categories of recipients:

  • Business and marketing partners

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of ​​the Services, such content will be public and accessible to anyone.

We do not control who has access to the information you choose to make available to others, and cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you disclose, or the accuracy, use or misuse of any information you disclose or receive from third parties.

Third party websites and links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found at these sites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restriction, whether by us as well as by third parties. Our inclusion of such links does not, by itself, imply an endorsement of the content on such platforms or of their owners or operators, except as stated on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that this information be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of persons under the age of 16.

Security and retention of the information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to service your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. force.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances and in certain cases we may deny your request as permitted by law.

  • Right to access/know . You may have the right to request access to personal information we hold about you, including details about the ways we use and share your information.

  • Right to delete . You may have the right to request that we delete any personal information we hold about you.

  • Right to correct . You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to portability . You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.

  • Right to object to sales or sharing or targeted advertising . You may have the right to ask us not to "sell" or "share" personal information or to opt-out of processing your personal information for purposes that are considered "targeted advertising" as defined in the applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically consider this a request to opt-out of the "sale" or "sharing" information for the device and browser you use to visit the Site.

  • Right to restrict and/or disable the use and/or disclosure of sensitive personal information . You may have the right to ask us to limit the use and/or disclosure of sensitive personal information to only what is necessary to provide the Services or provide the goods reasonably expected by an average person.

  • Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information.

  • Withdrawal of consent : Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

  • Appeal : You may have the right to appeal our decision if we deny your request. You can do this by responding directly to our rejection.

  • Managing communication preferences : We may send you promotional emails, and you can opt-out of receiving them at any time by using the unsubscribe option in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights as indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before substantively responding to the request. In accordance with applicable law, you may designate an authorized representative to submit requests to exercise your rights on your behalf. Before accepting any such request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law. We use Shopify's advertising services, such as Shopify Audiences, to personalize the ads you see on third-party websites. To restrict Shopify merchants who use these advertising services from using your personal information for such services, visit https://privacy.shopify.com/en .

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have a right to appeal by contacting us using the contact details below, or by filing a complaint with your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside the country in which you reside, including the United States. Your personal information is also processed by staff and external service providers and partners in these countries. If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK competent authority, as relevant, unless the data transfer is to a country that is deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the available rights, please send an email to info@label-y.nl .

For the purposes of applicable data protection laws, we are the controller of your personal information.